Community Guidelines
Our expectations for all senior living providers listed on GuideForSeniors
GuideForSeniors is committed to helping families make informed, confident decisions about senior living. To ensure a high-quality experience for users, we ask all Participating Communities to follow these Community Guidelines.
By listing your community on GuideForSeniors, you agree to the standards below.
✅ Accurate and Transparent Information
- Keep all community profile details up to date — including pricing, services, contact info, and photos.
- Represent care offerings and availability honestly.
- Disclose any major changes in licensing, ownership, or care levels.
🤝 Respectful, No-Pressure Communication
- Respond to inquiries promptly and professionally.
- Never use misleading tactics, aggressive sales language, or pressure families into decisions.
- Respect a family's request to stop contact at any time.
🏡 Quality and Safety Standards
- Communities must be in good standing with state licensing bodies and maintain appropriate staffing and care levels.
- Report any temporary closures, major health violations, or restrictions to our team immediately.
- We reserve the right to pause or remove listings that are unsafe or receive repeated verified complaints.
🔍 Lead Handling Expectations
- Only use lead information provided by GuideForSeniors for the purpose of assisting the family.
- Do not sell, share, or remarket to leads outside of their inquiry intent.
- Let us know when a referred family moves in so we can support billing and tracking.
💬 Reviews and Public Feedback
- Providers may not post fake reviews or offer incentives for positive reviews on our site or others.
- We welcome public feedback and will investigate any complaints about misrepresentation or mistreatment.
🚫 Grounds for Removal
GuideForSeniors may remove or suspend a community listing that:
- Posts false information
- Harasses families
- Violates applicable licensing requirements
- Repeatedly ignores inquiries or feedback
Questions?
If you have any questions about these guidelines or want to appeal a removal, contact us at providers@guideforseniors.com.